Return, refund & cancellation policy
Last updated: 17 May 2026 · Applies to purchases made on www.diteup.com.
At DiteUp, customer satisfaction is important to us. Since DiteUp Energy Bite is a food product, we follow hygiene and safety-based return rules. For delivery questions, see our Shipping policy.
Food product return policy
Due to the nature of food products, we do not accept returns once the product is:
- Opened
- Used
- Consumed
- Seal-broken
- Damaged after delivery
- Not stored properly by the customer
Replacement or refund eligibility
A replacement or refund may be considered only in the following cases:
- Wrong product delivered
- Damaged product received
- Expired product received
- Product missing from package
- Package visibly tampered with at delivery
- Product quality issue reported with valid proof
Proof required
To raise a valid request, please share:
- Order ID
- Registered phone number or email
- Clear product photos
- Clear packaging photos
- Batch number / MFG details
- Unboxing video taken at the time of delivery
- Short description of the issue
Please do not throw away the product or packaging until the issue is reviewed. You can raise a request by emailing info@diteup.com or via our contact page.
Refund approval
Once we receive your complaint, our team will verify the details. If approved, we may offer one of the following:
- Replacement of the product
- Refund to the original payment method
- Store credit, if mutually agreed
- Suitable resolution depending on the issue
Refund timeline
Approved refunds are usually processed within 5–7 working days after approval. The time taken for the amount to reflect in your account may depend on your bank, payment gateway or UPI provider.
Non-refundable cases
Refunds or replacements will not be provided in the following cases:
- Taste preference
- Change of mind
- Customer ordered by mistake
- Opened, used or consumed product
- Incorrect address provided by customer
- Customer unavailable for delivery
- Delay caused by courier partner beyond our control
- Product damaged due to improper storage after delivery
- Minor variation in packaging, design or product appearance
Cancellation policy
Orders can be cancelled before they are shipped. Once the order is shipped, cancellation may not be possible.
For prepaid orders cancelled before shipment, the refund will be processed to the original payment method within 5–7 working days.
Return shipping
If the issue is due to our error, such as a wrong product or a verified damaged product, DiteUp may arrange a replacement or handle the issue at no extra cost.
If an order is returned due to an incorrect address, customer refusal or repeated failed delivery attempts, shipping or return-to-origin charges may be deducted from any eligible refund.
Contact
Returns, refunds & cancellations: info@diteup.com